Knowledge Base
6 docs

Upload or select documents to query

Internal Credit Policy 2024.pdf

Policy2.3 MB

Credit scoring methodology, approval tiers, exception process, and documentation requirements for all loan products.

Risk Team · 2024-11-01

AML Procedures Manual v3.pdf

Compliance4.1 MB

KYC onboarding, transaction monitoring thresholds, SAR filing procedures, and escalation paths.

Compliance Dept · 2024-10-15

Employee Onboarding Guide.pdf

HR890 KB

Role-specific training paths, system access requests, compliance certifications, and probation review schedule.

HR Team · 2024-09-01

IT Security Baseline v2.1.pdf

Security1.7 MB

Password policy, VPN requirements, device encryption standards, incident classification, and response SLAs.

IT Dept · 2024-08-20

Product Catalogue — Retail Banking.pdf

Product3.4 MB

Current account features, savings products, mortgage options, personal loan rates, and eligibility criteria.

Product Team · 2024-07-15

Customer Complaints Policy.pdf

Operations560 KB

Complaint intake, SLA tiers (8-week maximum), escalation to financial ombudsman, and root cause analysis.

Operations · 2024-06-10

Use the paperclip in the chat to upload documents

Internal Knowledge Base

Chat with your internal documents, policies, and procedures

Welcome to the Internal Knowledge Base.

I have access to 6 internal documents including credit policy, AML procedures, HR guides, IT security standards, product catalogues, and the complaints policy.

You can also upload your own PDF or Word documents using the paperclip icon and I will answer questions from them immediately.

KB Assistant

Try asking

Responses are AI-simulated from structured knowledge bases · KB Assistant